Flawsome Counseling accepts Blue Cross Blue Shield and Health Partners Insurance Plans as well as private pay options. All payments are due at time of services. Credit card, debit cards and forms of health savings accounts are accepted. Insurance contracts are between you and your insurance company and the responsibility for fees is yours. The client must provide accurate insurance information for claims to be sent to insurance for services rendered. Flawsome Counseling will not assume any responsibility for denial of any or all parts of claims by any insurance company. Each client is responsible for contacting their insurance company prior to the first session in order to understand their mental health benefits, including the financial responsibility concerning deductibles, co-insurance, and copayments.

Flawsome Counseling requires that a credit card, debit card or health savings card be securely and confidentially on file, as a convenient method of payment for services the client’s insurance doesn’t cover, but which they are liable. Payments to the provided card are processed after every session or to compensate a late cancellation (less than 24-hours in advance) or no-show (75$). The card on file will also be processed for any remaining balance on the client’s account after claim(s) have been filed and processed by insurance. If the credit card changes, expires, or is denied for any reason, you agree to inform Flawsome Counseling of the new, valid credit card for which you will allow to be used. The client agrees that the new card will still be subject to the financial policy listed here and may be used with the same authorization as the original card. If a charge is made in error, the full amount owed will be refunded.

School-based therapy services provided at Findley Elementary School are grant funded and therefore not subject to direct client payment, late cancellation or no show fees.

Any concerns or questions regarding charges should be directed to flawsomecounseling@outlook.com

Your Rights Under the No Surprises Act

At Flawsome Counseling LL we are committed to protecting you from unexpected medical bills. The No Surprises Act requires that patients receiving care from out-of-network providers or facilities are not charged more than the cost-sharing amount (copayments, coinsurance, and deductibles) applicable to in-network services in certain situations. This includes emergency services, certain non-emergency services received at in-network facilities, and post-stabilization services.

Key Points:

• You are never required to receive care from out-of-network providers. You have the option to choose in-network providers for most services.

• You are responsible only for your in-network cost-sharing if you receive emergency services or certain covered services from out-of-network providers at in-network hospitals or ambulatory surgical centers.

• Out-of-network providers cannot balance bill you for the amounts above your in-network cost-sharing, except if you provide advanced written consent to receive non-emergency out-of-network care.

• You have the right to request a Good Faith Estimate of expected charges before your care to understand potential out-of-pocket costs.

• You may contact flawsomecounseling@outlook.com if you have questions or need help understanding your rights.

• For more information about your federal rights under the No Surprises Act, please visit www.cms.gov/nosurprises.

Important: If you choose to consent to out-of-network care, you may be billed for costs that could exceed your in-network cost-sharing. Your decision should be voluntary and informed; you are not obligated to sign such a consent form.

Practice Policies

All clients are provided with and consent to Flawsome Counseling Practices Policies at the time of intake. To view these, please see PDF below.

Scheduling Appointments

It is recommended to schedule appointments in advance as sessions tend to fill up quickly. Online schedules will remain updated as much as possible. At this time, clients are encouraged to login and schedule appointments. My client portal offers an app called “Simple Practice Client Portal.”  It is a common occurrence for new clients to ‘work in’ to the schedule. Meaning, you might need to accept other cancelled appointments as they arise before you can be seen regularly. If this is not appropriate for your level of care, arrangements will be made between you and your provider.

Cancellations and re-scheduled session will be subject to the no show fee of $75 for an individual session and $100 for an initial assessment if NOT RECEIVED AT LEAST 24 HOURS IN ADVANCE. This is necessary because a time commitment is made to you and is held exclusively for you. If you are late for a session, you may lose some of that session time. If you are late for a session by 15 minutes or more without notice, your session may be cancelled at the discretion of your provider. You can cancel your appointment free of charge easily through the online portal, by voicemail, text or email to your provider within at least 24 hours advanced notice.